Listen daily
Listening - key is to listen, not interrupt, acknowledge their experience ( using last word of their sentence, using the same adjective they used not immediately but after a few sentences to show you were paying attention ) , doing research about the person and saying something related after sometime in the conversation Top priorities when you talk to anyone Make other person feel special always Building Bank of trust Before joining a meeting, you should have the below clarity What is the purpose of this conversation? What specifically do I want the other person to do when the conversation ends ? What, if anything, I am willing to commit to achieve the results I am looking for? Deflector - we are not hear to talk about ___ ( your coworkers/ other tasks ) Non accountability - what are you willing to do to address these concerns ? Write down/ sign/ email and tell the consequences if not followed To regain control of the conversation, always focus on the why, keep your eye on...